Terms of Service

1. Agreement

VALCRAN OS is provided by VALCRAN, LLC, a Florida limited liability company ("VALCRAN," "we," "us," or "our"). These Terms of Service ("Terms") are a binding agreement between you and VALCRAN.

By creating an account, signing in, accepting these Terms, buying credits, using VALCRAN AI, deploying with VALCRAN Cloud, registering a domain, or continuing as a guest, you agree to these Terms. If you do not agree, do not use the account, billing, AI, cloud, publishing, collaboration, deployment, or managed-domain features.

Please read Section 17 (Dispute Resolution & Arbitration) carefully. It requires most disputes to be resolved by binding individual arbitration and waives class actions, unless you opt out within 30 days as described in that section.

2. Eligibility and Accounts

You must be at least 13 years old to use VALCRAN OS, and old enough to form a binding contract in your jurisdiction to create an account or purchase paid features. If you use VALCRAN OS on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

You are responsible for the accuracy of your account information and for all activity under your account. Keep your password, OAuth account, recovery codes, and device access secure, and notify us promptly of any unauthorized use.

VALCRAN may require email verification, password verification, OAuth verification, phone verification, payment verification, or other security checks before enabling account or paid features.

3. Guest Mode

Guest mode is designed for local use of VALCRAN OS without creating an authenticated backend account. Local projects remain on your device unless you choose a feature that sends data outside the device.

Guest mode does not include paid cloud features, account sync, billing, publishing, collaboration, cloud deployment, managed domains, or other backend-gated account features.

4. Subscriptions, Trials, Credits, and Billing

VALCRAN uses Stripe for payment processing. VALCRAN does not store raw card numbers or CVC codes in VALCRAN OS.

The Free plan has no recurring subscription charge. At signup we verify your payment card by authorizing a nominal amount (about $1) that is immediately released and not captured; this confirms the card is valid for future usage billing. Other paid plans renew automatically at their stated price and interval, unless you cancel before the renewal date. You authorize VALCRAN, through Stripe, to charge your payment method for usage you incur and, on paid plans, on a recurring basis until you cancel.

AI credits and Cloud credits are separate, prepaid balances used to pay for the AI and Cloud usage you incur. Credits are consumable digital goods: they are spent as you use the service and, once spent, cannot be returned. Purchased credits do not expire. Subscription plans include a monthly credit allowance that is refreshed each billing period and expires at the end of that period; included allowances do not roll over or accumulate. Cloud deployment, managed domains, storage, compute, usage, or add-on purchases may require a valid payment method or prepaid credits.

You are responsible for taxes, usage charges, payment failures, and keeping a valid payment method on file when paid features require one. Credits are non-refundable once used, and fees for AI or Cloud usage you have already incurred are non-refundable. Subscription fees and credit purchases are non-refundable except (a) where a refund is required by applicable law, or (b) where VALCRAN, in its sole discretion, approves a specific refund through support. You can cancel a paid plan at any time; cancellation applies prospectively — you keep access through the end of the paid period, and the fee for the current period is not prorated or refunded. Completed domain registrations are non-refundable as described in the Managed Domain Registration section. To request a billing correction or a discretionary refund, contact billing@valcran.com.

By purchasing credits or a subscription and using the service, you request that VALCRAN begin performance immediately. To the extent any statutory right of withdrawal or cooling-off period applies to you (for example, certain consumers in the EU or UK), you acknowledge that this right is lost once performance begins, and that it does not apply to digital content or credits you have begun to use; any portion you have consumed is non-refundable.

If you have a problem with a charge, contact billing@valcran.com before disputing it with your bank or card issuer — see the Payment Disputes and Chargebacks section.

Prices, plan features, and credit allotments may change. We will provide notice of material changes that affect a recurring charge before they take effect, and continued use after the change means you accept the new pricing.

5. Your Content and Project Rights

You retain ownership of code, files, prompts, generated output, project metadata, deployment content, and other materials you bring into VALCRAN OS ("Your Content").

You grant VALCRAN a limited, worldwide, royalty-free license to host, store, transmit, display, and process Your Content only as needed to provide, secure, troubleshoot, bill for, and improve the services you choose to use. This license ends when Your Content is deleted, except for residual copies retained in routine backups or as required by law.

You represent that you have the rights necessary to upload Your Content and to grant this license. Do not upload secrets, private keys, regulated data, or third-party confidential information unless you have the right to do so and the selected VALCRAN feature is appropriate for that data.

6. VALCRAN AI and Generated Output

VALCRAN AI may call third-party model providers (currently including xAI, Anthropic, and OpenAI) and supporting infrastructure to process prompts, project context, files you select, terminal output, runtime evidence, and related instructions.

Generated output may be inaccurate, incomplete, insecure, or unsuitable for production, and similar output may be generated for other users. You are responsible for reviewing, testing, licensing, deploying, and maintaining anything you build or ship with VALCRAN OS.

Do not rely on VALCRAN AI as legal, medical, financial, emergency, safety-critical, or professional advice.

7. Cloud, Domains, Publishing, and Third-Party Services

Cloud deployment, managed domains, collaboration, payments, authentication, storage, databases, email, messaging, search, and model calls may use third-party infrastructure, including Stripe, Amazon Web Services, Cloudflare, Google and Firebase, Apple, xAI, Anthropic, OpenAI, Twilio, Resend, Brave Search, Finnhub, and Google Maps Platform. See the Privacy Policy for how data is shared with these providers.

Third-party services may have their own terms, usage limits, safety rules, data-handling practices, and pass-through requirements that apply to your use of features they power. You are responsible for the content, code, domains, applications, and services you deploy through VALCRAN OS.

8. Managed Domain Registration

When you register a domain through VALCRAN, the domain is registered on your behalf through Cloudflare Registrar. You are the beneficial owner with the right to manage DNS and to request transfer or export, while VALCRAN holds the registrar account access needed to operate the domain on your behalf. You must provide accurate, current registrant contact information and you confirm that you are authorized to register the requested domain.

Domain registration is a non-refundable registrar action once the registration completes successfully. Because a registry charge is incurred at registration, fees for a successfully registered domain are not refundable even if you later cancel, stop using, or transfer the domain. Pricing shown at checkout includes a VALCRAN service amount in addition to the underlying registry and registrar cost.

Domains are also governed by ICANN requirements and by the terms of Cloudflare and the applicable registry, which apply to your domain on a pass-through basis in addition to these terms. You are responsible for compliance with those requirements, including registrant verification, registration-data (WHOIS) accuracy, and registry-specific policies.

You are responsible for renewing your domain and for keeping a valid payment method on file. VALCRAN sends renewal notices to your registrant email before expiration, but a domain may expire, be suspended, enter a redemption or hold period, or be lost if it is not renewed and paid for in time. Renewal pricing may change. Failed, disputed, or charged-back payments may result in restriction of domain-management features and restriction or loss of the domain.

Transfer and export of a managed domain are supported through VALCRAN support and may require identity or ownership verification. Transfer or export may be delayed or blocked by unpaid invoices, open payment disputes or chargebacks, fraud or abuse review, legal or trademark holds, verification requirements, or registrar transfer-lock periods. Registrar transfer locks and ICANN transfer rules, including post-registration lock periods, apply.

You are responsible for ensuring that the domains you register, and the way you use them, do not infringe trademarks or other rights and do not violate law, registry policy, or the Acceptable Use section. Domains registered or used abusively, fraudulently, or unlawfully may be suspended, restricted, or terminated.

DNS changes you make take effect in the Cloudflare zone immediately, but global DNS propagation is performed by external resolvers and is eventual. VALCRAN does not guarantee instant worldwide visibility of DNS changes.

9. Acceptable Use

You may not use VALCRAN OS to break the law, violate rights, attack systems, distribute malware, scrape or spam abusively, bypass security controls, abuse model providers, infringe intellectual property, harass others, or interfere with VALCRAN infrastructure.

You may not use VALCRAN OS to generate or distribute content that is unlawful, that sexually exploits or endangers minors, or that violates the acceptable-use or safety policies of the third-party providers that power a feature.

Security research should be reported responsibly to security@valcran.com. Abuse, fraud, billing evasion, or platform-risk behavior may lead to suspension or termination.

10. Copyright and DMCA

VALCRAN respects intellectual property rights and responds to clear notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act ("DMCA") for content hosted, published, or deployed through VALCRAN OS.

To submit a notice, send our designated agent a written notice that includes: your physical or electronic signature; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the rights holder.

Send DMCA notices and counter-notices to our designated agent at: VALCRAN, LLC, Attn: DMCA Agent, 36750 U.S. Hwy. 19 N., Unit 2845, Palm Harbor, FL 34684, support@valcran.com. We may remove or disable access to allegedly infringing material and will terminate, in appropriate circumstances, the accounts of users who are repeat infringers.

11. Availability, Beta Features, and Changes

Some features may be beta, preview, experimental, rate-limited, region-limited, or dependent on third-party availability. VALCRAN may change, suspend, or discontinue features as the product evolves.

VALCRAN may update these terms by posting a new version in the product and updating the "Last Updated" date. Material changes will be communicated through the product or by email where appropriate. Continued use after an update means you accept the updated terms.

12. Suspension and Termination

You may stop using VALCRAN OS at any time and may cancel paid features as described in the Billing section. VALCRAN may suspend or terminate your access, in whole or in part, if you violate these Terms, create risk or legal exposure, fail to pay, engage in fraud or abuse, or where required by law or by a third-party provider.

On termination, your right to use the services ends and we may delete account data subject to the Retention section of the Privacy Policy. Where reasonably practicable and where the termination is not for cause, we will provide a reasonable window to export Your Content before deletion. Sections that by their nature should survive termination — including content licenses you have granted, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

13. Disclaimers

VALCRAN OS, VALCRAN AI, VALCRAN Cloud, managed domains, and all related features are provided "AS IS" and "AS AVAILABLE" to the fullest extent permitted by law. To the maximum extent permitted by law, VALCRAN disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

VALCRAN does not warrant that the service will be uninterrupted, secure, or error-free, that AI output will be accurate or fit for any purpose, that deployments will succeed, or that the service is compatible with every project or environment. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, VALCRAN and its members, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business interruption, arising out of or relating to the service or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, VALCRAN's total aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed the greater of (a) the total amounts you paid to VALCRAN for the service in the 12 months before the event giving rise to the claim, or (b) US$100. These limitations apply regardless of the legal theory and form an essential basis of the agreement. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless VALCRAN and its members, officers, employees, and suppliers from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to Your Content, your use of the service, your domains and deployments, your violation of these Terms, or your violation of any law or third-party right.

16. Governing Law

These Terms and any dispute arising out of or relating to them or the service are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to the Dispute Resolution & Arbitration section, the state and federal courts located in Florida will have exclusive jurisdiction and venue, and you consent to personal jurisdiction there.

17. Dispute Resolution & Arbitration

PLEASE READ THIS SECTION CAREFULLY. Except for the carve-outs below, you and VALCRAN agree to resolve any dispute arising out of or relating to these Terms or the service through binding individual arbitration, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitrator decides all issues, except that a court decides the enforceability of the class-action waiver. Judgment on the award may be entered in any court with jurisdiction.

CLASS-ACTION WAIVER: You and VALCRAN agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

CARVE-OUTS: Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or unauthorized access to the service.

YOUR RIGHT TO OPT OUT: You may opt out of this arbitration agreement and class-action waiver by sending written notice to support@valcran.com with your name, account email, and a clear statement that you opt out of arbitration. To be effective, the notice must be sent within 30 days. This 30-day window starts when you create a VALCRAN OS account or first accept these Terms, whichever occurs first, regardless of whether you are using free credits or have paid. If you opt out, the Governing Law section's court provisions apply to disputes between you and VALCRAN. Opting out has no effect on any other part of these Terms.

18. Payment Disputes and Chargebacks

If you believe a charge is incorrect, contact billing@valcran.com before opening a dispute or chargeback with your bank or card issuer. Most billing problems can be resolved quickly and directly.

Filing a chargeback, payment dispute, or reversal on a charge that is valid under these Terms is a breach of these Terms. Because AI and Cloud credits are consumable and are often spent immediately, a chargeback filed after you have used credits or services is a demand to reverse value you have already received.

If a payment dispute or chargeback is opened on your account, VALCRAN may, to the extent permitted by law: suspend or freeze the account; reverse and forfeit your remaining AI and Cloud credit balances, including reducing them to zero; treat credits you have already spent as an outstanding balance (a debt) that you owe to VALCRAN; stop or remove running deployments; restrict or remove managed domains; block future purchases; and restrict or terminate your access to the services. These measures are not reversed automatically when a dispute closes — contact support@valcran.com to seek reinstatement, which is at VALCRAN's discretion and may require paying any amount owed.

This section addresses card and payment disputes and is separate from the Dispute Resolution & Arbitration section, which governs legal disputes between you and VALCRAN. Nothing in this section limits rights you have under applicable law that cannot be waived.

19. General

These Terms, together with the Privacy Policy and any feature-specific or order terms, are the entire agreement between you and VALCRAN regarding the service and supersede prior agreements on that subject. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect.

VALCRAN's failure to enforce a provision is not a waiver of it. You may not assign these Terms without VALCRAN's consent; VALCRAN may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure).

We may provide notices to you through the product or by email to your account address; you may provide notices to VALCRAN at support@valcran.com, except where these Terms specify a different address. Section headings are for convenience only and do not affect interpretation.

20. Contact

VALCRAN, LLC (Florida). For account, product, billing, or legal questions, contact support@valcran.com. For billing-specific issues, contact billing@valcran.com. For security reports, contact security@valcran.com.